New At&T Consumer Service Agreement
The new AT&T Consumer Service Agreement is now in effect, and it comes with several important updates that you need to know.
For starters, the agreement includes AT&T’s new arbitration clause in which customers waive their right to a trial by jury or to participate in a class action lawsuit. Instead, any disputes will now be resolved through binding arbitration, which means that any legal claims against AT&T will be dealt with in private, with no opportunity for a public hearing.
Additionally, the new agreement now includes language that makes it clear that AT&T is allowed to slow down your data speeds if they decide that you are a heavy data user. This is something that many consumers have criticized in the past, but now it is officially part of the service agreement.
One major change that benefits customers is that AT&T has removed the early termination fee for customers who signed up for a service agreement prior to January 2014. This means that if you are one of these customers and you want to switch to a different provider, you will not be charged any fees for early cancellation.
Another positive change is that AT&T is now required to provide notice to customers before making changes to their service plans or rates. This gives customers more control over their plans and finances, and helps to prevent any surprise charges on their bills.
It’s also worth noting that the new agreement includes a number of provisions that protect the privacy of AT&T customers’ personal information. This includes language that requires AT&T to obtain express consent from customers before sharing their personal data with third-party vendors.
Overall, while there are some potential downsides to the new AT&T Consumer Service Agreement, the changes to the arbitration clause and the removal of early termination fees are both very positive developments for customers. If you are an AT&T customer, it’s important to familiarize yourself with the terms of the new agreement so you can make informed decisions about your service plan and understand your rights as a consumer.
